There's always more to the story, and police officer body-worn cameras have been revealing the truth more and more frequently. What we're finding, however, is that crisis is inevitable. How we respond to the crisis makes all the difference. In this episode, Jonathan talks about Melissa Agnes' Crisis Ready™ Formula for managing controversial issues, and points out that humility is a key leadership ingredient for building trust and relationships with the community even when the video evidence reveals justified actions.
Visit www.MelissaAgnes.com to learn more about Melissa, her highly recommended book, and how your agency can prepare to become Crisis Ready.
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